Votre Fournisseur de PRV de Qualité
Certifié ISO 9001/10002/14001/45001
Returns & Refunds
Returns & Refunds
If something isn’t right with your order, please contact us so we can help.
Defective Products
If you believe your product is defective, contact us through our Contact Us page. Include your order number, the product and quantity affected, a description of the issue, and clear photographs.
Please report concerns within the deadlines stated in our Product Warranty. Stop using or installing the affected product and keep it available while your claim is reviewed.
For a confirmed defect covered by the warranty, Fiberr may, at its option, replace the affected product or refund its purchase price, including the associated shipping charges.
Return Shipping
You will not pay return shipping for an approved warranty claim. If a return is required, we will arrange and pay for the authorized return shipping.
We may approve a replacement or refund without requiring a return. Please keep the affected product until we provide written instructions.
If we replace the product, we will also pay the shipping cost to send the replacement to you.
Do not return products, arrange return freight, or dispose of affected products without our written authorization and instructions.
Refunds
Once we agree to a refund, we will return the funds to your original payment source within five business days. The refund will include the purchase price of the products approved for refund and their associated shipping charges.
Your bank or payment provider may require additional time to display the credit in your account.
Business days are Monday through Friday, excluding U.S. federal holidays.
Nondefective Products
We do not accept returns of nondefective products supplied as ordered. This includes returns because you changed your mind, ordered the wrong size or quantity, or have unused material.
Please check product specifications, dimensions, and quantities before placing your order. Contact us if you need help confirming product details.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, is missing items, or contains an incorrect product, contact us promptly with your order number and photographs. Keep the products, packaging, and delivery documents while the issue is reviewed.
FiberrStore shipments are covered by shipping insurance. Transit damage is handled separately from manufacturing defects, and we will help you with the next steps for a shipping claim.
The restriction on nondefective returns does not apply to products we supplied incorrectly.
Warranty and Assistance
For complete warranty coverage, exclusions, and claim deadlines, see our Product Warranty. For FiberrStore purchases, this policy provides the additional return-shipping and replacement-or-refund commitments described above.
To request assistance, use our Contact Us page and include your order number.
Nothing in this policy limits rights available to you under applicable law.