Refund policy

Return & Refund Policy

We stand behind the quality of our fiber reinforced plastic (FRP) products. If something isn’t right with your order, please contact us so we can help.

Eligible Returns

We accept authorized returns for confirmed defects covered by our 24-month limited manufacturer warranty and for products that we supplied incorrectly or that do not conform to your order.

We do not accept returns of nondefective products supplied as ordered. This includes returns because you changed your mind, ordered the wrong size or quantity, or have unused material. This also applies to custom, cut, and special-order products supplied as ordered. These products remain eligible for claims involving covered manufacturing defects or failure to conform to the agreed order.

Inspecting Your Order and Reporting an Issue

Please inspect your order promptly upon delivery, before cutting, modifying, installing, or using the products.

• Report visible defects, shortages, or products that do not match your order in writing within 15 business days after delivery.
• Report hidden defects in writing within 15 business days after discovery and within the applicable warranty period.
• Include your order number, product identification, quantity affected, a description of the issue, and clear photographs.

Submit your request through our Contact Us page. Additional documentation or samples may be required under the Product Warranty.

If you discover a suspected defect, stop using or installing the affected product and preserve it for review. Do not repair, modify, or dispose of it without written authorization. Prior installation or use does not, by itself, exclude a hidden manufacturing defect that otherwise qualifies under the warranty.

Return Authorization

Please contact us before sending anything back. All returns require prior written authorization. If a return is necessary, we will provide the return destination, packaging instructions, and shipping arrangements.

We may approve a replacement or refund without requiring the product to be returned. Please retain the affected product until we provide written instructions.

Replacements and Refunds

For an approved claim, Fiberr may, at its option, replace the affected product or issue a refund. The resolution applies to the affected products approved under the claim.

If we provide a replacement, we will confirm the expected timing based on product availability and any necessary production or shipping arrangements.

Once we agree to a refund, we will return the funds to your original payment source within five business days. The refund includes the purchase price of the products approved for refund and their associated original shipping charges.

Your bank or payment provider may require additional time to display the credit in your account.

Return and Replacement Shipping Costs

• Fiberr pays authorized return shipping for approved claims involving covered defective products or products we supplied incorrectly.
• Fiberr also pays the shipping cost of replacement products provided for an approved claim.
• Please use the shipping arrangements we authorize. Do not independently arrange return freight without our written approval.

Other costs, including labor, removal, installation, equipment, testing, and downtime, are not covered under the limited warranty.

Damage During Shipping

FiberrStore shipments are covered by shipping insurance. Transit damage is handled separately from manufacturing defects and is not covered by the manufacturer’s product warranty.

If your shipment arrives damaged, contact us promptly. Take photographs and retain the products, packaging, and delivery documents. When possible, note visible damage on the carrier’s delivery receipt.

Carrier and insurance deadlines may be shorter than warranty claim deadlines. We will help you identify the information and next steps needed for a shipping insurance claim.

Warranty Exclusions

Damage caused by improper installation, handling or storage, misuse, or use outside the applicable product specifications is not covered by the limited warranty. Normal wear, aging, and cosmetic or manufacturing variations excluded by the warranty are also not covered.

Please see our Product Warranty for complete eligibility requirements, exclusions, and claim procedures.

How This Policy Applies

For purchases from FiberrStore, this policy provides additional commitments concerning authorized return shipping, replacement or refund, and refund processing. If the Product Warranty contains different terms on those subjects, the commitments stated in this policy apply to your FiberrStore purchase.

All day-based deadlines in this policy are measured in business days: Monday through Friday, excluding U.S. federal holidays.

Nothing in this policy limits rights available to you under applicable law.

Contact Us

For a return request or assistance with your order, please use our Contact Us page and include your order number.