Shipping policy

Shipping Policy

We offer parcel shipping, freight shipping, local delivery, and warehouse pickup. Available options and charges depend on your order’s size, weight, and delivery destination.

All shipping and delivery estimates are stated in business days: Monday through Friday, excluding U.S. federal holidays.

Shipping Origin

All customer shipments originate from our Miami-area warehouse:

Triton Logistics
3621 W 112th Place, Ste 1
Hialeah, FL 33018
(786) 347-6290

In-Stock Orders

In-stock orders typically ship within two business days after ordering. Our daily order cutoff is 12 noon Eastern Time. Orders received after the cutoff, on weekends, or on U.S. federal holidays begin processing the next business day.

Estimated delivery for in-stock products purchased by the piece or pallet is generally 5–10 business days after ordering, depending on the shipping method and destination. This is the overall delivery estimate; carrier transit time is additional to the two-business-day dispatch estimate.

Shipping Methods

• Parcel shipping: Orders that meet parcel size and weight limits may ship through carriers such as UPS or USPS.
• Less-Than-Truckload (LTL) freight: Larger, heavier, or palletized orders, including grating and long pultruded shapes, ship through freight carriers such as Averitt or Estes.
• Local delivery: Available for destinations within 100 miles of our warehouse, subject to the options available for your order.
• Warehouse pickup: Available by appointment once your order is ready.

Shipping Selection and Costs

Enter your delivery address at checkout to see the shipping options and charges available for your order. Rates depend on product dimensions, weight, destination, and the delivery services required.

For separately quoted purchases, your written quote identifies the shipping charges and services included. Please review these details before accepting the quote.

Provide an accurate delivery address and identify any special requirements, including residential delivery, limited-access locations, liftgate service, or delivery appointments. Select the appropriate service at checkout when available, or contact us before ordering.

Additional services or changes to the delivery arrangements may involve additional charges. We will explain any charges requiring your approval before arranging those services.

Factory Orders

Products marked “Place Factory Order” are not currently in stock. We order these products from our factory in Türkiye, near the port of Izmir, and bring them to our Miami-area warehouse before customer shipment or pickup.

Factory orders typically require a minimum purchase of 50 pieces, subject to the requirements of the specific product. Estimated delivery is generally 75–90 business days after order confirmation, unless a different timeline is provided for your order.

Containers arrive at our warehouse approximately monthly. There is no shipping charge for transportation from the factory to our warehouse. Shipping from our warehouse to your delivery address is charged using the same methods as in-stock orders, unless your written quote expressly includes that shipping.

Custom, multi-pallet, and full-container purchases may have order-specific production and delivery arrangements. Review the timeline and included services in your quote before purchasing.

Freight Deliveries

LTL freight deliveries are generally curbside unless another service is expressly included in your order. Inside delivery, installation, and movement of products to a specific area of your property are not included unless agreed in advance.

You are responsible for ensuring that the delivery location is accessible and that suitable personnel and equipment are available to receive and unload the shipment. If you need a liftgate or other assistance, confirm availability before ordering. Some oversized products may require specialized unloading arrangements.

Provide a working telephone number so the carrier can coordinate delivery when necessary. If you need to change the delivery address or appointment, contact us promptly so we can review available options and any related charges.

Warehouse Pickup

Please wait until we confirm that your order is ready, then call (786) 347-6290 to arrange a pickup appointment.

Bring your order confirmation and valid identification. Make sure your vehicle or trailer is suitable for the dimensions and weight of your order. Contact the warehouse beforehand to confirm loading arrangements.

The warehouse address is not an automatic return authorization. All returns must follow our Return & Refund Policy .

Delivery Estimates and Delays

Shipping and delivery dates are estimates unless expressly guaranteed in writing. Availability, production schedules, carrier operations, weather, customs processing, and other circumstances may affect timing.

If we cannot ship within the applicable promised period, we will notify you, provide updated information, and offer the opportunity to agree to the delay or cancel for a refund as required by applicable law.

Please contact us if your shipment is overdue or you need an update. Delays do not eliminate cancellation or refund rights provided by applicable law.

Shipping Insurance and Delivery Inspection

FiberrStore shipments are covered by shipping insurance. Please inspect your shipment promptly upon arrival and before cutting, installing, or using the products.

• Check the product identification and quantities against your order.
• Photograph damaged packaging, affected products, and any visible discrepancies.
• Note visible damage or shortages on the carrier’s delivery receipt when possible.
• Keep the products, packaging, and delivery documents while the issue is reviewed.
• Contact us promptly with your order number and supporting photographs.

Transit damage is handled through shipping insurance, separately from manufacturing defects. Carrier and insurance reporting deadlines may be shorter than warranty claim deadlines, so please do not delay reporting shipping damage.

We will help identify the documentation and next steps needed for the shipping claim. For defective products, incorrect items, return authorization, or refunds, please review our Return & Refund Policy .

Contact Us

For shipping questions, special delivery requirements, or help with an existing order, use our Contact Us page . Please include your order number when available.

Nothing in this policy limits rights available to you under applicable law.